FAQ

Are all your physicians’ board certified?

Yes, all our physicians have taken and passed the examination given by the National Board of Family Practice. Our Family Physician is certified by the American Board of Family practice and our pediatrician is certified by the American Board of Pediatrics. It is retaken every seven years. Family Practice is one of the medical specialties that require its members to undergo recertification. Our Family Physician is certified by the American Board of Family Practice and our Pediatrician is certified by the American Board of Pediatrics.

I’m scheduled for a physical. Will the physical be covered by my insurance?

Commercial insurance and managed care plan benefits for routine and preventive care vary with the plan. You should verify your benefits prior to services being rendered. Remember that having an insurance card may not mean automatically that you have coverage for routine or preventive care. Medicare doesn’t cover any services for routine physicals, and Medicare coverage for preventive medicine is limited to specific preventive tests and exams that can be given only according to certain guidelines for how frequently these can be provided.

Can you treat my whole family or do I need a pediatrician?

We treat patients from birth to 104.

Do I need to send my old records to you prior to my first visit?

Old records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.

What insurance plans do you accept?

We participate in most HMO, PPO, and traditional indemnity insurance plans. Call our office to inquire about your particular plan.

How do I get in contact with someone in an emergency?

Emergencies should always dial 911.

What hospital affiliations do you have if I need to be admitted to the hospital?

Our physicians maintain privileges at Spectrum. They do not go to hospitals to see their patients who are admitted. However, you are welcome to go to any local hospitals and providers will contact the responsible hospitalists or ED doctor.

When should I have a complete physical?

Pediatrics:
• Newborns should have their first physical at 2 weeks
• After two week visit a child should be seen for a physical at each of the following
• 2 months, 4 months, 6 months, 9 months, 12 months, 15months, 18 months, 2 years, 30 months, and 3 years
• Each child should be seen once every year from 4-19 years old
• Following any hospital discharge patients should been seen for a physical in 1-3 days

Family Medicine:
• Our provider recommends an annual physical once every year. However, it is best if you contact your insurance and find out if you are covered for yearly physicals.
• Following any hospital discharge patients should been seen for a physical in 1-3 days

Who do I call if I have a question about my bill?

The business office can be reached at 616-805-3846.  Or you can use the secure patient portal and “Ask A Biller”.

How do I get a referral to a specialist?

When you need to see a specialist, your provider will create a referral for you during your office visit.

How do I get my lab results?

Lab results are available for viewing on our secure patient portal after your provider has reviewed them.  If you do not have access to the patient portal please contact the office.  If you do not have web access you may request a printed copy of your labs from your provider.

What do I do if I need a refill on a medication?

We ask that you be responsible for anticipating the need for refills.  Requests may take up to 72 hours to process.  You can request a refill via our secure patient portal on this website or via voice message.

How long will it take me to get an appointment?

Same day appointments are available in most cases. If you call late in the day, we may have you come the next morning.